Understanding Conflict Training
Offered quarterly, this workshop focuses on communication and conflict resolution skills applicable to home, community, and work. Participants will learn to listen actively and assert your needs, understand your response to conflict, and to communicate effectively in high-stress situations.
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Next workshops:
September 2023, stayed tuned for days and times!
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Course Fee: $125
Cancellation Policy: Cancellations made more than 4 weeks in advance of the first session are eligible for a full refund. Cancellations made within 4 weeks of the first session, will not be eligible for a refund but may be able to transfer registration to a future training, pending space availability.
Course Instructor: Mary Dumas, Dumas & Associates, Inc. known for designing employee, stakeholder and community engagement programs that create impact and legacy. President, Mary Dumas, is an independent conflict dispute resolution professional with over two decades of experience serving clients across the U.S. She works with private organizations, governments, tribes, public agencies, faith communities, nonprofits and research institutes of all sizes. Mary is adept at translating technical information and regulatory mandates into accessible, collaborative processes and actionable plans. She is a contributing member of the Environment & Public Policy Section of the Association for Conflict Resolution and the National Coalition for Dialogue & Deliberation. Mary lives in rural Washington where she serves on the Bellingham-Whatcom County Commission Against Domestic Violence.
“I learned practical, valuable strategies and concepts for living with and being productive in conflicts. The class was helpful, and easy to understand.”
Tools for Tough Conversations
A training series for past participants of conflict training programs, Tools for Tough Conversations provides practical tips on applying conflict deescalation and communication skills at home, work or in the community. Each supportive learning session is designed to refresh you on key conflict awareness and assertiveness skills and provides ample practice time using scenarios, worksheets and group learning activities, all with the help of trained mediators & facilitators.
Upcoming Schedule:
Tuesdays October 17, 24, 31, November 7, 14, 21, 3:00-5:00pm
Course Fee: $40 for a single class, $200 for the series
Cancellation Policy: Cancellations made more than 4 weeks in advance of the first session are eligible for a full refund. Cancellations made within 4 weeks of the first session, will not be eligible for a refund but may be able to transfer registration to a future training, pending space availability.
Prerequisite training: In order to register for a class within the Tools for Tough Conversations series, participants must have completed either the Understanding Conflict workshop, Professional Mediation Training, a different class taught by instructor Mary Dumas, or have a strong background in Conflict Resolution, Psychology, Mediation, Counseling, Peacemaking or International Relations.
If you have questions or would like to see if you have the necessary requirements to take a class within the series, please contact Emily Machin-Mayes at training@whatcomdrc.org or by calling 360-676-0122 ext. 120
Workplace & Custom Professional Training
“Understanding the different conflict styles helps me to see and prepare for the strategies I should avoid and utilize with certain individuals to best address that specific relationship.”
Conflict is a normal and natural part of everyday life – including within the workplace. Learning how to transform destructive conflict into productive dialogue and resolution takes practice and intentionality. Developing an awareness of unhealthy conflict patterns allows us to make the shifts and changes necessary to begin using more effective strategies. One of the most useful approaches to conflict begins by first building our own awareness and skills. Our custom Conflict Resolution Education trainings explore conflict strategies, interests and positions, and techniques for approaching conflict effectively.
We'll work with you to design workshops to meet your needs!
Businesses and organizations utilize our customized trainings to enhance their employees' communication and conflict resolution skills, increasing efficiency and morale in the workplace.
Call (360)-676-0122 or email wdrc@whatcomdrc.org to get started!